Summary
Use the material in this article to prepare for O3 teach-backs or to train your own team.
Badge
Completing a teach-back session on this material awards credit towards the O3 Navigator Badge!
Training Outline:
Introduction
Explain your role for the organization and O3.
Short explanation of what O3 is for your organization - functions and benefits.
State the objective for the course session: learn how to navigate the software and perform basic functions.
View all Available Dashboards
Encourage users not to reinvent the wheel! Show where users can access shared dashboards.
Show where users can access templated dashbaords.
Explain the views for dashboards: My Dashboards versus Shared.
Explain Dashboard Collections and how your organization will use these.
HINT: make sure the correct Project is showing. The Dashboards page looks the same for all Projects but access levels will vary.
Modify Dashboards
Explain that Owners of the dashboard can make edits. Anyone can clone and make an existing dashboard their own.
Show the header-level settings to change, such as Name and Owner.
Show how to add widgets: search for widgets by key word or category. Add as many widgets as you want to check them out - you can always delete them later!
TIP: for commonly used widgets such as query tiles, you can add the same one multiple times and change the filter for each. Ex: Add the same IWP query tile but adjust the filter to different companies and rename the widget to reflect that filtered data.
Show how to be an artist: move widgets, expand them, shrink them, etc.
Conduct overview of basic widget filters and functions.
Share Dashboards
Show users how to share dashbaords with Roles or specific people.
Show how to print a widget or full dashboard widget list in order to email or share with another user (old school).
How to Get Help
Show users how to start a conversation using the Intercom Icon.
Identify the emails or people in your organization to assist with permission upgrades and user settings.
Tell users to email [email protected] for technical issues.
Explain how the product request process works at your organization.
Activities to Complete:
You should be able to DO and TEACH all of the following before completing your certification:
Locate the Browse Dashboards area. Which have been shared with you?
Clone an existing dashboard. Rename it to (Your Name)βs Practice Board
Add the Task Query Tile. Add a filter to only return tasks assigned to you.
Remove a widget you do not want.
Create a new dashboard using the CWP template.
Create a new dashboard (from scratch) using at least 4 widgets.
Share one of your new dashboards with another user.
Go back to Browse Dashboards. Locate the boards you created.
![O3 Solutions [Test] Help Center](https://downloads.intercomcdn.com/i/o/494610/c7673691aaf9ad5fa3d4b92e/920cc346e5bc700695f8563d6a7e929b.png)