This article focuses on getting help via our in-app chat. You can also reach out to our support team via [email protected].

You can find our in-app chat in the bottom-right corner.

To get help from us, click on chat widget > Messages > Send us a message.

You'll then see a list of options to choose from.

In this article, we'll talk about which options to choose based on the type of help you need.

Clicking on I need help using O3 will give you the following options:

This is a request we get often! While we're able to help users by unlocking accounts and sending password reset links, we defer to your project's administrator when it comes to updating your project permissions or creating accounts for new users.

If you're confused on who to reach out to, let us know and we can help!

Interested in learning more about O3? Need a support agent to explain how something works? This option is for you!

Once you choose this option, you'll be notified that Fin, our chatbot, will attempt to answer your question.

Fin will respond to your request to the best of its ability.

You'll notice a couple options afterwards.

That helped will let us know Fin was successful in helping you. You'll then have the opportunity to ask additional questions.

Fin is new, so it's possible you may need human assistance for your request. Clicking on Talk to a person will connect you with one of our support agents.

If you chose this option, then we know you're beginning your O3 journey!

I'm just introducing myself will let us know you're going through your training and learning how to get help. We'll drop a link to our support article library, just in case you want some light reading.

I can't find my self-paced training lets us know you can't find your self-paced training videos. We'll let you know where to find them so you can continue your training.

If your request doesn't fit in either of the above buckets, then you can choose I need help with something else and a support agent will follow up with you.

If you're familiar with a feature and noticed it's not behaving as it should, it's possible you found a bug. Great catch! What do you do now?

First, you'll choose I think I found a bug. Then you'll let us know how urgent it is.

These options range in severity from Bug has little impact and a workaround to O3 is unusable for a significant number of people. Choose whichever one best describes your issue.

The last step is to provide additional information on the issue you're facing.

By providing us this information, you'll help speed up the troubleshooting process, meaning we'll be able to focus on fixing the issue faster!

O3 has come a long way and we couldn't have done it without you! If you have some ideas on how O3 can improve, let us know by choosing I want to request a new feature.

To better understand your request, we'll ask for some additional information.

We want to make sure we understand the underlying issue being solved as well as the value it will bring to your team.